Tenant FAQs

Whether pets are allowed in a rental property is specific to each property and the property owner’s preferences. Some properties may allow pets, while others may not. It’s always best to check the specific pet policy for the property you’re interested in. If pets are allowed, there may be additional pet fees or deposits required. Please contact us if you need further details about a specific property’s pet policy.

We do not permit subletting.

At Fox Group Properties, we handle security deposits in accordance with North Carolina state laws. When a tenant moves in, we collect a security deposit that is typically equivalent to one month’s rent. This deposit is held in a trust account for the duration of the lease.

The purpose of the security deposit is to cover any potential damages to the property (beyond normal wear and tear), unpaid rent, or other obligations under the lease agreement.

When a tenant moves out, we conduct a thorough inspection of the property. If there are no damages and all terms of the lease have been met, we return the full security deposit to the tenant. If there are damages or unpaid rent, we deduct the necessary amount from the security deposit before returning it.

The specific timeline for returning the security deposit after a tenant moves out is governed by state law. In North Carolina, a landlord has 30 days to return the deposit or provide an interim accounting, if the final amount cannot be determined yet. If there are deductions, we provide an itemized list of these deductions to the tenant.

Yes, at Fox Group Properties, we have made the process of paying rent very convenient for our tenants. You can pay your rent online through our tenant portal, which is accessible 24/7. This ensures a quick and secure way to make payments from anywhere at any time. All you need to do is log into your account and follow the prompts to pay your rent. If you have any issues or need assistance with setting up your online payment, please feel free to contact us.

At Fox Group Properties, we typically begin the lease renewal process 60 to 90 days prior to the end of the current lease term. We evaluate the market conditions including current rental rates and the tenant’s history such as payment record and care for the property.

If it is determined to proceed with a lease renewal, we’ll reach out to the tenant with a new lease agreement. If the tenant agrees to the terms, they will sign and return the agreement to continue their tenancy.

If the tenant decides not to renew, we will then begin the process of marketing the property to minimize vacancy time. Please note that specific policies may vary and are subject to the terms and conditions of the individual lease agreement.

At Fox Group Properties, we strive to make the moving out process as smooth as possible. Here’s our standard procedure:

Notice: You should provide us with a written notice of your intention to move out, typically 30-60 days in advance, according to what’s stipulated in your lease agreement.

Move-Out Instructions: Once we receive your notice, we’ll send you detailed move-out instructions. This includes how to leave the property, guidelines for cleaning, and any necessary repairs.

Inspection: After you’ve vacated, we’ll conduct a thorough inspection of the property to assess its condition.

Security Deposit: If there are no damages beyond normal wear and tear and no outstanding charges or unpaid rent, we’ll return your security deposit within the time frame mandated by North Carolina law. If there are charges or damages, they will be deducted from your security deposit.

Forwarding Address: Don’t forget to provide us with your new forwarding address so we can send you any correspondence or your security deposit return.

Remember, each lease might have specific terms that need to be followed, so it’s important to review your lease agreement or contact us directly if you have any questions about the moving out process.

For any maintenance requests or emergencies, you can contact us directly through our online tenant portal where you can submit your request. This portal is monitored 24/7, ensuring your requests are promptly addressed. In case of extreme emergencies like a fire or a major water leak, please call 911 immediately before informing us. If you have any issues accessing the portal or need further assistance, please feel free to contact our office at 704.677.1999.